Refund policy

At VELORINE, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms outlined below.

This policy applies to purchases made through our website, https://velorine.in.

1. Return Window

VELORINE offers a 7–10 business-day return policy for eligible products.

You may contact us to request a return within 7 days from the date you receive your order.

Returns requested after this period may not be accepted, except where a return, refund, replacement, or other remedy is required under applicable law.

2. Return Eligibility

To be eligible for a return, the item must generally meet the following conditions:

  • Be unused and unworn.

  • Be in the same condition in which it was received.

  • Have its original tags, labels, and packaging intact, where applicable.

  • Include any accessories or items originally supplied with the product.

  • Be accompanied by your order number, receipt, or other valid proof of purchase.

For hygiene and product-quality reasons, jewellery that has been worn, used, altered, or damaged after delivery may not qualify for a change-of-mind return.

These conditions do not exclude any rights or remedies available under applicable law for defective, damaged, incorrect, or misdescribed products.

3. How to Request a Return

To request a return, contact us at:

Email: velorineofficial@gmail.com
Phone: +91 6281984056

Please provide the following details:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Clear photographs or videos of the product, where applicable.

Our team will review your request and provide return instructions if the return is approved.

Please do not send an item back before receiving return instructions from VELORINE. This helps us identify your order and process your request correctly.

Return Address

Approved returns should be sent to:

VELORINE
H. No. 8-67/27/A, Road No. 5, Sai Nagar, Chintal, Hyderabad, Telangana – 500054, India.

Please confirm the return address and obtain return authorization before dispatching your parcel.

4. Return Shipping

For eligible change-of-mind returns, return shipping costs may be borne by the customer, provided this condition is communicated before purchase and is permitted by applicable law.

If an item is confirmed to be damaged, defective, incorrect, or materially different from its description due to an issue attributable to VELORINE, we will arrange or cover the applicable return shipping costs.

Please contact us before returning any such item so that we can provide the appropriate instructions.

5. Damaged, Defective, Broken, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged or broken.

  • Defective.

  • Different from the product you ordered.

  • Materially different from its description.

  • With any part of the order missing.

Please contact us at velorineofficial@gmail.com as soon as possible.

Include your order number and clear photographs or videos of the product and packaging, where applicable. This information helps us investigate and resolve the issue.

Where an issue is confirmed, VELORINE will provide an appropriate remedy, such as a replacement, exchange, repair where appropriate, refund, or another remedy required by applicable law.

Customers will not be required to bear return shipping costs for confirmed product issues attributable to VELORINE.

6. Non-Returnable Items

Unless a return or other remedy is required by applicable law, the following may not qualify for a change-of-mind return:

  • Jewellery that has been worn or used.

  • Products that have been altered or damaged after delivery.

  • Products returned without required original packaging, tags, or accessories.

  • Gift cards.

  • Products expressly identified as non-returnable or final sale before purchase, subject to applicable consumer rights.

These exclusions do not prevent customers from seeking an appropriate remedy for defective, damaged, incorrect, or misdescribed products as provided by law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

7. Sale and Discounted Items

Products purchased during sales, discount campaigns, or promotional offers are subject to this policy and any additional conditions clearly communicated at the time of purchase.

A sale or discounted price does not, by itself, remove any statutory rights or remedies relating to defective, damaged, incorrect, or misdescribed products.

8. Exchanges

If you wish to exchange an eligible item for a different product, size, or design, please contact us within the applicable return period.

Exchanges are subject to product availability and the return eligibility conditions outlined in this policy.

Depending on the circumstances, we may arrange an exchange or ask you to return the original item and place a new order for the desired product.

If an exchange is unavailable, we will communicate the available options in accordance with applicable law.

9. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be initiated to the original payment method, wherever practicable, within 7–10 business days of approval, unless a different timeframe is required by applicable law or communicated for a particular payment method.

The time taken for the amount to appear in your bank account or payment account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

If you have not received your refund after the applicable processing period, please contact:

Email: velorineofficial@gmail.com

Nothing in this policy limits any refund or other remedy required under applicable law.

10. Shipping Charges and Refund Calculations

Refunds will be calculated based on the amount eligible for refund, taking into account the reason for the return, any applicable promotional terms, and applicable law.

For eligible change-of-mind returns, original delivery charges and return shipping charges may be treated separately where permitted by law and where the applicable terms were communicated before purchase.

For confirmed defective, damaged, incorrect, or misdescribed products, applicable shipping charges will be handled in accordance with legal requirements.

Any deductions or adjustments will be explained to the customer and will not exceed what is permitted under applicable law.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Email: velorineofficial@gmail.com
Phone: +91 6281984056

Cancellation requests can generally be accommodated if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible through our standard process. In that case, you may contact us to discuss the available options under this policy.

Nothing in this section removes any cancellation, refund, or other rights available under applicable law.

12. Free Gifts and Promotional Rewards

Free gifts and promotional rewards are offered subject to the terms of the relevant promotion.

If a full or partial return means that an order no longer meets the promotion's qualifying conditions, the promotional benefit may be recalculated in accordance with the offer terms disclosed at the time of purchase.

Where applicable and legally permitted, customers may be asked to return an unused promotional gift supplied with the qualifying order.

Any adjustment to a refund must be clearly explained and comply with applicable law. VELORINE will not automatically deduct the full retail price of a free gift from a refund unless the applicable promotional terms and law permit that adjustment.

Free gifts cannot be refunded or redeemed separately for cash unless expressly stated otherwise.

13. Return Inspection

All returned items are subject to inspection after receipt.

A change-of-mind return may be declined if the item:

  • Has been worn or used.

  • Shows signs of damage caused after delivery.

  • Has been altered or tampered with.

  • Is missing required tags, packaging, or accessories.

  • Does not match the product originally purchased.

If a return is not approved, we will inform you of the reason.

Inspection requirements will not be used to deny any remedy that a customer is entitled to under applicable law.

14. Contact Us

For questions about returns, refunds, exchanges, damaged products, cancellations, or orders, please contact us:

Brand: VELORINE
Website: https://velorine.in
Email: velorineofficial@gmail.com
Phone: +91 6281984056

Business and Return Address:
H. No. 8-67/27/A, Road No. 5, Sai Nagar, Chintal, Hyderabad, Telangana – 500054, India.

15. Grievance Redressal

For complaints or unresolved concerns relating to products, orders, delivery, returns, refunds, exchanges, or other matters, customers may contact our Grievance Officer.

Grievance Officer: Konatham Kalyani
Email: velorineofficial@gmail.com
Phone: +91 6281984056
Address: H. No. 8-67/27/A, Road No. 5, Sai Nagar, Chintal, Hyderabad, Telangana – 500054, India.

We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable legal requirements.

16. Changes to This Policy

VELORINE reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with the revised effective date. Changes will not override rights or remedies that customers are entitled to under applicable law.

We encourage customers to review this policy before placing an order.

Thank you for shopping with VELORINE.

We appreciate your trust in our brand and are committed to providing a transparent and helpful shopping experience.