Shipping policy

Last Updated: October 9, 2026

At VELORINE, we aim to deliver your orders safely and as quickly as possible. Every order is handled with care so your favourite jewellery reaches you in excellent condition.

1. Order Processing Time

All orders are generally processed within 1–2 business days after the order is placed, excluding Sundays and public holidays.

During sales, promotional events, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

Once your order has been shipped, delivery typically takes 3–7 business days, depending on your location and courier service.

Delivery timelines are estimates and may vary due to your location, public holidays, weather conditions, or unforeseen courier delays.

3. Shipping Charges

Shipping charges depend on your order and the applicable shipping offers available at the time of purchase.

Eligible orders may qualify for free shipping. The applicable shipping charges and any available free-shipping offers will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, tracking details will be shared through the contact information provided at checkout, where supported by our courier or delivery partner.

You can use these details to follow your shipment's progress.

5. Shipping Address

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order. If you need to correct your address, contact us as soon as possible. Changes may not be possible once your order has been dispatched.

6. Shipping Delays

We work with our delivery partners to ensure timely deliveries. However, delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions, public holidays, or other unforeseen events.

If your order appears delayed, please contact us and we will do our best to assist you.

7. Lost, Damaged, or Incorrect Orders

If your package arrives damaged, contains an incorrect item, or appears to be lost in transit, please contact us at velorineofficial@gmail.com with your order number and relevant photographs or details, where applicable.

We will review the issue and assist you in accordance with our applicable policies and consumer rights.

8. Contact Us

For questions about shipping, delivery, or your order, please contact:

VELORINE
Email: velorineofficial@gmail.com
Phone: +91 6281984056
Address: H. No. 8-67/27/A, Road No. 5, Sai Nagar, Chintal, Hyderabad, Telangana – 500054, India
Website: https://velorine.in

Thank you for shopping with VELORINE. ✨